Frequently Asked Questions

How to report a non urgent internal or external maintenance issue

To report a non urgent issue complete this form:

Non urgent internal or external maintenance issues can be also be reported to the concierge service with opening hours of 9am-5pm Monday to Friday, located in a ground floor Post Room in Block C.

Out of hours emergency within my home that affects the contents of my flat

If the emergency only affects your apartment, then your first recourse should be to contact your insurers. They will likely be best placed to help.

Out of hours emergency that potentially affects others

This for example might include damage to the fabric of the building, or an issue that affects both your own property and communal areas. Examples includes:

Burst pipes with the potential for water to pass from your dwelling to other adjacent properties.
Faulty fire alarm in the flat.
Faulty communal entrance door.
Security concern.
Damaged fire door.

We understand that emergencies happen at any time of the day or night:

Daytime: 0121 725 3620

Out of Hours Emergency: 020 3900 3483

Following your report, you will receive a call back.

Please ensure you have good Wi-Fi signal and click the link from your mobile.

We will seek to resolve your emergency issue as quickly and effectively as possible.

NOTE: For out of hours emergencies, please note that your phone number, email and location address will be shared with a support organisation and tradespersons. This is for the purpose of providing support.

This service is designed to handle emergencies as quickly and effectively as possible.

I have a parking question

All parking questions should be directed to Specialist Property Asset Management by emailing pm@specialistpm.com

I’d like to keep a pet. Is there a Policy and what should I do?

To enquire about consent to keep a pet please email pm@specialistpm.com Please cc your request by email to a member of Norbury House management committee.

I have an outstanding issue and query

Once your issue has been raised you will receive an email confirmation of receipt with a ticket number.

How can I pay my service charge?

You can view and pay your service charge wherever you are, from desktop of mobile, simply logging on to ............

How can I report anti-social behaviour?

We all have the right to live in harmony and we take reports of anti-social behaviour seriously. If you witness any illegal activity you should report this to the police or relevant authorities immediately but for all other instance please contact SPM 0121 725 3620 to report an incident.

How can I request a meter reading?

I am about to sell or re-mortgage my property, who do I contact?

If you’re planning to re-mortgage or sell your property you may require a Management pack. To enquire about a management pack for your property please contact SPM on 0121 725 3620.